Shipping

How do I track my order?

Answer

Once your order has shipped, you will receive an email notification with a tracking information.  You can use your order number to find the order status information by Sign Up and go the “Order ” page to track your purchase.
 
 
 
What are your shipping options and delivery times?

Answer

SHIPPING METHODS, COSTS, AND DELIVERY METHODS 
Delivery items are based on orders placed between Sunday-Thursday
 
Shipping Method Carrier Shipping Charge Estimated Delivery Time
Standard 3 Day J&T MYR8-MYR15 Arrives 2-5 business days 
after processing* 
(1 to 2 business days)
1-2 Day J&T MYR8-MYR15

Arrives 1-2 business days after processing 

       

 
Order Processing Details
• Orders are usually processed within 1 to 14 business days depending on the below deadlines:
• Standard orders must be placed by 11:00 AM EST to start processing on next day
• 1-2 Day orders must be placed by 1PM EST to start processing the same day. Orders received on Friday and Saturday are processed the next business day 
• During peak holiday and promotional periods order processing times may be increased. 

J&T Delivery Days
For standard 3 Day shipping and 1-2 Day shipping, J&T will deliver your package between Sunday to Thursday. Please note for standard 3 Day and 1-2 Day shipping methods, Venyss will not prepare for packages on Friday and Saturday to J&T.

Additional information for Shipping

Shipments to Sabah and Sarawak may have increased delivery times

May some shipments to certain country for shipping options are not available

Delivery to PO Boxes is not available (although can be used for the billing address) 

Business Days & Holidays

All orders ship Sunday – Thursday, excluding the following holidays below:
•    The National Day
•    The Birthday of the Yang Di Pertuan Agong
•    The Birthday of the Ruler State or The Federal Territory Day
•    Labor Day
•    The Malaysia Day
•    Awal Muharam Day
•    The Prophet Birthday
•    Nuzul Al Quran Day
•    Aidil Fitri Eve Day
•    Aidil Adha Eve Day
•    Christmas Eve Day
•    Chinese New Year Day
•    Deepavali Eve

Will Venyss ship products to locations outside of the Malaysia?

Answer

The Venyss Online Store shops to addresses within the Malaysia (including Sabah and Sarawak). Unfortunately, we do not deliver to some country but we will improve the delivery option from time to time.
What jewelry packaging is included in the delivery?

Answer

All items are delivered with our signature Venyss anti-tarnish box to protect your jewelry.