Return & Refund Policy

The returned goods or products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. Once we have checked and confirm the goods or products, customer will received their refund within fourteen working days after the confirmation.

If the goods or products has been used or damaged by the customer, there will not be any refund.

Asia Silver Jewellery will not be responsible if your shipment is lost during the return transit. 

Please return your purchase to the following address:
Asia Silver Jewellery
P.O. Box 144, Pejabat Pos Besar,
Jalan Sultan Ibrahim,
15670 Kota Bharu, Kelantan,
Malaysia.

Please contact us at customerservice@venyss.my or Live Chat if you have any questions or doubts.