Customer Charter

Premium Club / Biz Premium Club is all about helping you get the most out of our products and services and is our way of saying thank you for shopping at Venyss.

We know you expect us to take great care with your personal details and that’s why we created the Premium Club Customer Charter to tell you how we protect your privacy.

  • We will use your personal details to send you information relating to Premium Club such as statements, vouchers, coupons as well as relevant offers and promotions which may be of interest to you.
  • We may share your personal details across the Venyss Group to offer you personalised offers and promotions to enhance your shopping experience with Venyss.
  • We may also share your personal details to third parties who provide services to our business operations, facilitate our services and benefits to our Premium Club members and such other service providers.
  • Personal details that we collect about you include amongst others, your name, address, date of birth, phone numbers and email address.
  • From time to time, we may contact you on offers and information for products and services provided by Asia Silver and/or our selected business partners. Of course, if you have chosen not to receive such offers and information, we will respect your wishes and endeavour to fulfil your request immediately upon your notification. Please allow sufficient time for your request to be processed. However, this means you could be missing out on some of the major benefits of Premium Club, such as money-off coupons and exclusive offers offered by Venyss and our selected business partners.
  • We respect your data privacy rights and are committed to complying with the data protection laws of Malaysia. For further information on how we use your personal details please see our privacy policy below and terms & conditions at

We hope our Premium Club Customer Charter is helpful and clear, but if you have any questions or would like to update your personal details please contact us at via online chat or email to our support desk at